1. Introduction

Welcome to Sandy Khippal (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website, www.sandykhippal.com (the “Website”), create a customer account, purchase our eBooks or other digital products, subscribe to our communications, or contact us.

Sandy Khippal is a business based in India. We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

By using our Website, creating an account, or purchasing our products, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for the collection or processing of personal information, we will obtain that consent through an appropriate mechanism.

Please read this Privacy Policy carefully to understand how we handle your information.

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of our Website, and information received from service providers involved in delivering our products and services.

2.1 Personal Information

When you register for an account, purchase an eBook, subscribe to our emails, or contact us, we may collect:

• Full name.

• Email address.

• Phone number, if provided.

• Billing address and other transaction-related details, where necessary.

• Account username, login credentials, and profile information.

• Purchase history, order references, and payment status.

• Information provided through contact forms, feedback, reviews, surveys, and customer support enquiries.

We collect personal information that is reasonably necessary for providing our products and services, operating our business, and fulfilling applicable legal obligations.

2.2 Payment and Transaction Information

When you purchase an eBook or another digital product, we may collect information relating to your order, including the product purchased, transaction date, order number, billing information, and payment status.

Payments may be processed through third-party payment gateways or payment service providers selected by us. These providers may independently collect and process payment information in accordance with their own privacy policies and security practices.

We do not intend to store complete payment card details on our own systems unless this is expressly implemented and permitted by applicable law.

2.3 Technical and Website Usage Information

When you visit our Website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and links clicked.

• Date and time of visits.

• Referring and destination website addresses.

• Website performance and interaction data.

• Cookie identifiers and similar technical information.

We may use cookies, analytics tools, and similar technologies to maintain Website functionality, understand visitor behaviour, improve our services, and measure Website performance, subject to applicable consent requirements.

2.4 Communications and Feedback

If you contact us by email, submit a form, provide feedback, or communicate with us through another channel, we may retain the information contained in your communication.

This information may be used to respond to enquiries, provide customer support, investigate complaints, resolve disputes, maintain appropriate business records, and improve our products and services.

If we wish to publish your testimonial or use identifiable feedback for promotional purposes, we will obtain any consent required by applicable law.

3. Customer Accounts

Our Website requires customers to create an account to access the purchasing process or relevant customer features.

When you register, we collect the information necessary to establish and manage your account, verify your identity where appropriate, process orders, maintain purchase records, and provide customer support.

You are responsible for providing accurate information and maintaining the confidentiality of your login credentials. Please notify us promptly if you suspect unauthorised access to your account.

We may use your account information to communicate essential information concerning your account, purchases, security, and access to purchased products.

You may request account deletion by contacting us at info@sandykhippal.com. Requests will be handled in accordance with applicable law and our legitimate record-retention obligations.

Deleting your account may affect your ability to access previous purchases or download links. Please contact us before requesting deletion if you require assistance with a previous order.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To create, administer, and maintain customer accounts.

• To process orders and payments for eBooks and other products.

• To send order confirmations, receipts, invoices where applicable, and download instructions.

• To deliver purchased digital products through email download links.

• To respond to questions and provide customer support.

• To process refunds, handle complaints, and resolve transaction disputes.

• To maintain accounting, tax, and other business records.

• To improve Website functionality, performance, security, and user experience.

• To detect and prevent fraud, unauthorised access, misuse, and unlawful activity.

• To send marketing communications where permitted by law and in accordance with your preferences.

• To comply with applicable legal obligations and protect our legal rights.

We will not use your personal information for purposes incompatible with those described in this policy unless otherwise permitted by applicable law.

5. eBooks and Digital Products

Sandy Khippal offers original eBooks and may offer other digital products created, written, developed, or published by Sandy Khippal.

When you purchase a digital product, we may process your personal information to verify the transaction, confirm your order, deliver the product, provide download instructions, maintain purchase records, and assist you with any order-related issues.

5.1 Electronic Delivery

Purchased eBooks will generally be delivered through a download link sent to the email address associated with your order or customer account.

You are responsible for providing a valid email address and ensuring that you can receive our emails. Please check your spam, junk, or promotions folder if you do not receive a download email.

If your download link does not work or you experience a delivery issue, please contact info@sandykhippal.com for assistance.

We may retain information about your purchases and product delivery for customer support, accounting, fraud prevention, and legal compliance.

5.2 Intellectual Property and Copyright

Unless otherwise stated, all original eBooks, written materials, downloadable files, graphics, and other content created or published by Sandy Khippal are owned by Sandy Khippal or used with appropriate authorisation.

Purchasing an eBook grants you a personal, limited, non-exclusive, non-transferable licence to use the purchased content for your own lawful purposes, subject to the applicable purchase terms.

Unless expressly authorised by us or permitted by applicable law, you must not:

• Reproduce or redistribute our eBooks without authorisation.

• Resell, republish, or commercially exploit our digital products.

• Upload our copyrighted materials to public websites or unauthorised file-sharing platforms.

• Share purchased download links or copies for unauthorised distribution.

• Remove copyright notices or misrepresent our original content as your own.

We may take reasonable and lawful steps to protect our intellectual property against unauthorised copying or distribution.

6. Cookies and Analytics

Our Website may use cookies and similar technologies to maintain essential functionality, remember preferences, analyse Website traffic, understand customer behaviour, and support marketing activities.

These technologies may include essential cookies, functional cookies, analytics cookies, and marketing cookies.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

You may manage your cookie preferences through the controls made available on our Website or through your browser settings. Disabling certain cookies may affect Website functionality.

7. Email Marketing and Promotional Communications

We may send you emails relating to your account, purchases, payment status, digital product delivery, security, and customer support.

Separately, we may send promotional emails about:

• New eBooks and digital products.

• New content, resources, and services.

• Special offers, launches, and promotions.

• Relevant updates about Sandy Khippal and our business.

Where required by applicable law, we will obtain your consent before sending marketing communications. We will provide an appropriate method for managing your preferences and unsubscribing.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or contacting info@sandykhippal.com.

Unsubscribing from marketing emails will not ordinarily stop essential transactional or administrative communications that are necessary to complete a purchase, maintain your account, or comply with legal obligations.

We will respect your marketing preferences and will not treat the purchase of an eBook or the creation of an account as automatic consent to receive promotional emails where separate consent is required.

8. Sharing of Personal Information

We do not sell your personal information to third parties in exchange for money.

However, we may share relevant information with trusted third parties when reasonably necessary to operate our Website and provide our products and services.

These parties may include:

• Payment service providers: To process transactions, payments, and refunds.

• Website hosting providers: To host, maintain, and secure our Website.

• Email delivery providers: To send account notifications, purchase confirmations, download links, and other communications.

• Website and e-commerce service providers: To support customer accounts, checkout, order management, and digital product delivery.

• Analytics and marketing providers: To measure Website performance and manage marketing activities where legally permitted.

• Professional advisers: Including accountants, auditors, and legal advisers, where necessary.

• Government authorities and regulators: Where disclosure is required by applicable law or a lawful request.

• Business successors: Where information needs to be transferred as part of a merger, acquisition, restructuring, or transfer of relevant business assets, subject to applicable legal requirements.

We seek to ensure that service providers receiving personal information handle it appropriately and are subject to relevant confidentiality, security, and data protection obligations.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, payment providers, or other external services.

These third parties operate independently and may have their own privacy policies, terms, and data collection practices.

We do not control the privacy practices of third-party websites and are not responsible for their independent handling of your information. We encourage you to review their privacy policies before providing personal information or using their services.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Maintaining customer accounts.

• Processing and documenting purchases.

• Delivering eBooks and providing customer support.

• Maintaining accounting, tax, and transaction records.

• Preventing fraud and resolving disputes.

• Complying with applicable legal obligations.

• Establishing, exercising, or defending legal claims where necessary.

Retention periods depend on the type of information, the purpose of processing, applicable statutory requirements, and any ongoing legal or contractual obligations.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, and destruction.

Depending on the systems and providers used, these measures may include secure connections, access restrictions, account protections, security monitoring, and appropriate safeguards implemented by third-party service providers.

However, no method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

You should use a strong password, keep your login credentials confidential, avoid sharing account access, and log out when using shared or public devices.

If a personal data breach occurs, we will take appropriate steps to respond and provide notifications where required by applicable law.

12. International Transfers of Personal Information

Some of our hosting providers, payment processors, email delivery services, or other service providers may store or process personal information outside India.

Where personal information is transferred internationally, we will take the measures required by applicable Indian law and any other applicable data protection laws.

This may include complying with restrictions on transfers to certain countries or territories and implementing appropriate contractual or other safeguards where required.

13. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request information about the personal data we process about you.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion of personal information where legally available.

• Withdraw consent where processing is based on consent.

• Manage or withdraw consent for marketing communications.

• Request information about relevant data processing or disclosures, where required by law.

• Raise a complaint about how your personal information is handled.

• Exercise any additional rights available under applicable privacy legislation.

To exercise an applicable right, contact us at info@sandykhippal.com.

We may ask you to provide reasonable information to verify your identity before processing a request. We will respond in accordance with the timeframes and procedures required by applicable law.

Certain information may need to be retained to comply with legal obligations, maintain transaction records, prevent fraud, or resolve disputes.

14. Account Deletion and Data Removal

You may request deletion of your Sandy Khippal customer account and associated personal information by emailing info@sandykhippal.com.

Please include the email address associated with your account and sufficient information for us to identify your request. Do not send passwords or complete payment card details.

Upon receiving a valid request, we will assess and process it in accordance with applicable law.

We may retain certain information where necessary to comply with legal requirements, maintain accounting and tax records, prevent fraud, resolve disputes, or establish or defend legal claims.

Account deletion may affect access to previous eBook purchases, download links, and account-related services. Any such effects will be handled in accordance with our purchase terms and applicable consumer protection laws.

15. Children's Privacy

Our Website and products are not intended to encourage children to provide personal information in circumstances where doing so would be prohibited by applicable law.

We will handle personal information relating to children in accordance with applicable legal requirements, including any requirements concerning parental consent, age-related restrictions, and children's data protection.

If you believe that a child has provided personal information to us unlawfully, please contact info@sandykhippal.com so that we can review the matter and take appropriate action.

16. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

Please update your account details where possible or contact us if your email address or other relevant information changes.

We will take reasonable steps to correct inaccurate information when notified or when we otherwise become aware that a correction is necessary.

17. Applicable Laws and Regulatory Compliance

This Privacy Policy is intended to operate in accordance with the applicable laws of India, including relevant privacy, data protection, information technology, and consumer protection legislation.

Depending on their applicability and commencement, these laws may include the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other relevant legislation.

If our activities involve individuals in other jurisdictions, additional privacy and data protection laws may apply.

Nothing in this Privacy Policy is intended to exclude or limit any right or obligation that cannot lawfully be excluded or limited.

18. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, Website functionality, products, service providers, or legal obligations.

Updated versions will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide notice of material changes or obtain any additional consent that may be necessary.

We encourage you to review this page periodically.

19. Contact Information and Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, request account deletion, or raise a concern about our handling of personal information, please contact us.

Business Name: Sandy Khippal

Website: https://www.sandykhippal.com

Email: info@sandykhippal.com

Please include sufficient details to help us understand your request. We will review and respond to privacy enquiries in accordance with applicable legal requirements.

Where applicable law requires a designated grievance officer, privacy contact, or other formal complaint-handling arrangement, we will provide the relevant details and procedures on our Website.

20. Acknowledgement

By using our Website, registering for an account, or purchasing our eBooks and other digital products, you acknowledge that you have had the opportunity to review this Privacy Policy.

We will process personal information on an appropriate lawful basis and obtain consent where required by applicable law. Where consent is required, continued Website use alone will not replace the need for valid consent.

Our aim is to protect your privacy while providing a secure, reliable, and convenient experience when accessing Sandy Khippal's content, products, and services.